VC Home Theaters Hours of Operation are Monday-Friday 8 AM – 6 PM excluding national holidays. After Hours remote and on-site support is available to all VC Home Theaters customers Monday-Sunday 8 AM – 10 PM. Support between 10 PM and 8 AM is only available for Essentials, Plus, Premier and Elite Members per request.
Non Member Support Rates:
Daytime Remote Support billed at $35 per 15 minutes
After Hours* Remote Support billed at $70 per 15 minutes
Daytime On-Site Support billed at $140 per hour
After Hours On-Site Support billed at $280 per hour