• VCcare Monitorning

VCcare Monitoring

We recognize how important it is that your system is always operating at peak performance. After years of development, we’ve created our exclusive VCCare Monitoring program, which is a suite of solutions created to deliver a better experience for you. Made up of software, hardware, and internal tools, it allows Visual Concepts to deliver outstanding updates, service and support.

VCcare Performance Plans




Member dedicated support team

Elite specialists ready for your every request

Proactive remote system monitoring, updates, service

Your system notifies us of issues, often before you know

Extended remote service hours

Remote log-in service beyond our regular business hours

Extended on-site service hours

On-site service beyond our regular business hours

Priority scheduling

How fast we respond to an on-site service request

Response time

How fast we respond to a system or call-in notification

Complimentary equipment repairs

System hardware repairs including removal/re-installation

Complimentary site visits for service or support

Site visits for service or support at no added charge

On-Site System Checkup

Our techs clean, test and update your system on-site

Service Loaners

Temporary replacement hardware during repairs

Recorded surveillance video footage retreival

Assistance with finding archived security camera recordings

Assistance with finding archived security camera recordings

Assistance with finding archived security camera recordings

Annual WiFi network scan

On-site WiFi speed and coverage performance checkup

ISP Concierge

We’ll handle service calls to your internet or CableTV company

Internet and CableTV troubleshooting

Remote resets of your service where possible

Rack resets

Remote resets after ISP upgrades

UPS battery monitoring

We’ll notify you of when to change UPS batteries

Network configuration management

Full network and WiFi system performance monitoring

Lighting and shade scene reprogramming

Complimentary updating of environmental scenes on request

Parental controls

Access to limit internet use of family members



Price per request


24/7/365 phone, email, chat

Mon-Fri, 7am-6pm*

Same-day or Next-day


Two visits per year



per month


24/7/365 phone, email, chat

Mon-Fri, 8am-5pm*

2 business days


1-hour per month included

One visit per year



per month

24/7/365 phone, email, chat

Mon-Fri, 9am-3pm*


Per Incident


per hour


We strongly recommend our plans, but you can still access our fantastic service and support team for assistance. As a non-member, we offer 5-minutes of free phone support during business hours. If you need more time, you’ll be billed at our Non Member support rates whether remote or on-site.

What’s Included

VC Home Theaters Hours of Operation are Monday-Friday 8 AM – 6 PM excluding national holidays. After Hours remote and on-site support is available to all VC Home Theaters customers Monday-Sunday 8 AM – 10 PM. Support between 10 PM and 8 AM is only available for Essentials, Plus, Premier and Elite Members per request.

Non Member Support Rates:

Daytime Remote Support billed at $35 per 15 minutes
After Hours* Remote Support billed at $70 per 15 minutes
Daytime On-Site Support billed at $140 per hour
After Hours On-Site Support billed at $280 per hour


Our DIY support app gives you access to your system when you need it most. With our personalized app you have the option to fix common issues and manage your network at your own convenience with a simple press of a button.


Our support team provides on-site annual review of your home technology to make sure you are getting the most from your system. From checking devices status to insuring all the equipment and systems are working properly. At the end the review, you receive a full report of any issues we find/fix and recommendations on available solutions.


Get pushed to the front of the line with our Priority Scheduling. Our Plus, Premium and VIP plans offer same or next day onsite scheduling to be there when you need us most.


With technology always changing our annual system updates ensure your home technology is always up to date. Our support team provides on-site annual visit to update all your equipment and software, making sure you always have access to the most current system functionality and features.


Stay ahead of the game with Preventative System monitoring. Our technology experts monitor and diagnose any issues with your system before you can notice there is one. From equipment failing to your internet going down Avidia has you covered with our preventative system monitoring.


We offer support anytime you need it. Our support team is available for extended service hours, for both remotely and if we need to go on site. Our best plan includes weekend hours as well.


We take away the headache with cable by providing Service Provider Assistance. From adding features to your existing service to being at your home to assist Comcast with installation and make sure they do their job correctly. Never call comcast again. Simply report any issues or changes to our support team and we will take care of it!

©2021 - Visual Concepts